Platform Standards Policy

1 Scope and Relationship to Other Mobilyze Policies

This Platform Standards Policy (this “Policy”) applies to all users of the Mobilyze platform (the “Platform”), including Personal Account users, Authorized Users of a Corporate Workspace, and any visitor who posts or communicates through the Platform. It governs:

• the conduct of users toward other users and toward the Platform; and
• the content that users post, upload, transmit, generate, or make visible to others through the Platform.

This Policy is incorporated by reference into the Personal Terms and the CCA. In the event of conflict between this Policy and the Personal Terms or the CCA, the Personal Terms or CCA, as applicable, control.

2 Defined Terms

Capitalized terms used but not defined in this Policy have the meanings given to them in the Personal Terms or, for Corporate Workspace contexts, the applicable CCA.

Content

means any material posted, uploaded, transmitted, or affirmatively shared by a user through the Platform. AI-Generated Content surfaced by the Platform becomes Content only when the user elects to publish, share, or make it visible to other users.

AI-Generated Content

means Content produced wholly or substantially by an AI system, including synthetic media, deepfakes, and AI-assisted text or images.

Notice

means a lawful request submitted to Mobilyze to remove, disable, or restrict Content or access.

Enforcement Action

means any action taken by Mobilyze in response to a conduct or content violation, including a Warning, content removal, feature restriction, account suspension, or account termination.

3 Core Conduct Principles

The Platform is a professional business environment, and standards of conduct are interpreted accordingly. All users must:

• Be authentic. Represent yourself, your role, your company, and your authority accurately. Do not impersonate any person or entity or misrepresent your affiliation or authority, including any purported authority to activate or administer a Corporate Workspace.
• Be respectful. Disagreement and competition are part of a professional environment; abuse, harassment, and discrimination are not.
• Be lawful. Do not use the Platform for any purpose that violates applicable law, your contractual obligations, or your professional duties.
• Be safe. Do not target, endanger, surveil, or exploit any other user or third party.
• Be fair. Do not manipulate partner match scores, rankings, program recommendations, deal registrations, or any other Platform output through artificial, deceptive, or automated means.

4 Prohibited Conduct

The following conduct is prohibited on the Platform. This list supplements and is interpreted consistently with the acceptable-use provisions in the Personal Terms and the CCA.

• 4.1 Harassment and Bullying. Targeted behavior intended to intimidate, humiliate, or silence another user, including repeated unwanted contact, personal threats, slurs, sexual harassment, and the disclosure of another person’s private information (doxxing).
• 4.2 Hate Speech and Discrimination. Content that dehumanizes, threatens, or promotes violence or discrimination against individuals or groups based on race, ethnicity, national origin, religion, caste, sex, gender identity, sexual orientation, age, disability, or serious disease.
• 4.3 Threats and Incitement. Credible threats of physical violence, incitement to harm, or coordination of violence against any person or group.
• 4.4 Impersonation and Misrepresentation. Pretending to be another person, company, or role; falsely claiming authority to act on behalf of a company or to bind a company to any agreement or Corporate Workspace; or materially misrepresenting credentials, certifications, or partnership status.
• 4.5 Spam, Fake Engagement, and Platform Manipulation. Unsolicited bulk messaging; creation of fake or duplicate accounts; coordinated inauthentic behavior; artificial amplification of match scores, rankings, or recommendations; scripted activity outside the published API; and any attempt to circumvent rate limits, invitation controls, or access restrictions described in the Personal Terms.
• 4.6 Fraud, Scams, and Deceptive Schemes. Phishing, payment fraud, pyramid or referral schemes, fabricated deal registrations, forged documents, and any attempt to deceive another user for financial or competitive gain.
• 4.7 Privacy Violations. Sharing another person’s personal information without consent, including home address, private contact details, financial information, or non-consensual intimate imagery. Data-subject rights requests and privacy-related takedowns are handled under the Privacy Policy.
• 4.8 Child Safety. Any content that sexualizes, endangers, or exploits minors is strictly prohibited. Such content will be removed immediately, the account will be terminated, and the matter will be reported to NCMEC, INHOPE, and competent law enforcement authorities as required by applicable law. There are no warnings or graduated steps for this category.
• 4.9 Violent and Extremist Content. Glorification of terrorism, mass violence, or organized crime; recruitment for violent extremist organizations; and promotion of acts of genocide or crimes against humanity.
• 4.10 Illegal Goods and Services. Offering, promoting, or facilitating illegal goods or services, including controlled substances, weapons subject to legal restrictions, stolen data, and counterfeit goods.
• 4.11 Malware and Security Attacks. Distributing malware, ransomware, or phishing kits; exploiting Platform vulnerabilities; scraping the Platform outside the published API; and attempting to access another user’s account or Corporate Workspace without authorization. Security vulnerability disclosures must be submitted to security@mobilyze.net and not posted publicly on the Platform.
• 4.12 Election and Civic Integrity. Content that materially misrepresents voting processes, certified election results, or voter eligibility in any jurisdiction.
• 4.13 Unauthorized Data and Intellectual Property Violations. Uploading, sharing, or using confidential information, trade secrets, proprietary data, or content that infringes copyright, trademark, patent, publicity, or other intellectual property rights without authorization. The specific upload authority obligations and representations required of users are set out in the Personal Terms and CCA.

5 Content Standards

5.1 Allowed Content

The following categories of Content are permitted on the Platform, subject to compliance with this Policy, the Personal Terms, and the CCA:

• Professional profiles, biographies, and role descriptions that are accurate.
• Partner program documentation, certifications, SKUs, and co-sell materials that the user is authorized to share.
• Account and opportunity data uploaded in compliance with the Personal Terms.
• Collaboration messages, notes, presentations, and deal room materials.
• Publicly available marketing materials for which the user holds the necessary rights.
• Outputs delivered by Platform AI Features within a user’s session or workspace.
• Feedback, suggestions, and professional commentary about the Platform or partners.

5.2 Prohibited Content

In addition to content that constitutes or facilitates the prohibited conduct described in Section 4, the following categories of Content are prohibited:

• (a) Illegal Content. Content that is illegal in the jurisdiction where it is made available, including content subject to court orders, sanctions, or regulatory removal requirements.
• (b) Infringing Content. Content that infringes copyright, trademark, trade dress, patent, trade secret, publicity, or other intellectual property rights. See Section 7 for notice procedures.
• (c) Regulated Data Categories. Content containing protected health information (PHI) subject to HIPAA or equivalent laws; financial data subject to GLBA or equivalent laws; criminal justice information subject to CJIS requirements; data subject to ITAR or EAR; special-category personal data under GDPR Article 9; or payment card data governed by PCI DSS — except where expressly permitted by the applicable CCA.
• (d) Deceptive AI or Synthetic Media. Synthetic media intended to deceive a reasonable viewer about a real person’s statements, identity, or actions; deepfakes of non-public individuals generated without their consent; and AI-Generated Content that impersonates a specific user or organization without authorization.

5.3 AI-Generated Content

Users may use Platform AI Features to generate Content, provided the result complies with this Policy, the Personal Terms, and the CCA.

• (a) Labeling. AI-Generated Content must be labeled as such when a reasonable viewer could be misled about authorship, authenticity, identity, or origin.
• (b) Responsibility. Users remain solely responsible for any AI-Generated Content they publish, share, or transmit through the Platform, regardless of the model or feature that produced it.
• (c) Provenance. Mobilyze may apply cryptographic provenance signals (for example, C2PA standards) to AI-Generated Content and may restrict or remove Content from which provenance information has been stripped or spoofed.
• (d) No AI-assisted prohibited content. Users may not use Platform AI Features or any external AI tool to produce Content that falls within the prohibited categories in Section 5.2 or the prohibited conduct in Section 4.

6 Reporting

6.1 How to Report

Users may report suspected violations of this Policy through any of the following channels:

• The in-product “Report” control available on any profile, message, content item, or workspace element.
• The reporting portal at [REPORTING_URL].
• Email to trust@mobilyze.net.
• For illegal content under EU law: the DSA notice form at [DSA_NOTICE_URL].
• For copyright claims: dmca@mobilyze.net (see Section 7.1).
• For trade-secret or confidential-information claims: [TRADE_SECRET_TAKEDOWN_URL] (see Section 7.3).
• For privacy and data-subject requests: privacy@mobilyze.net under the Privacy Policy.

6.2 What to Include

A report should include, where available:

• The URL or platform identifier of the content or user being reported.
• A description of the violation and the applicable category from Section 4 or Section 5.
• Your contact information (required for DSA notices and trade-secret takedown requests).
• A good-faith statement that the report is accurate to the best of your knowledge.
• Any supporting evidence, including screenshots or relevant links.

6.3 Trusted Flaggers (DSA)

Trusted Flaggers designated under Article 22 of the EU Digital Services Act receive priority processing and a dedicated intake channel at [TRUSTED_FLAGGER_URL].

6.4 No Retaliation

Mobilyze will not take adverse action against any user solely for submitting a good-faith report. Abuse of the reporting system — including coordinated mass-reporting designed to suppress legitimate content — is itself a violation of this Policy.

7 Notice-and-Action Procedures

Mobilyze does not adjudicate underlying ownership or contractual disputes regarding Content and acts based on facially valid notices and applicable law.

7.1 DMCA Copyright Notice and Takedown (United States)

Copyright holders may submit a notice of claimed infringement to our registered DMCA agent at dmca@mobilyze.net. A valid notice must satisfy the requirements of 17 U.S.C. § 512(c)(3). Upon receipt of a valid notice, Mobilyze will expeditiously remove or disable access to the identified content. Users whose content is removed may submit a counter-notice under 17 U.S.C. § 512(g). The detailed procedure is set out in the Personal Terms.

7.2 DSA Notice-and-Action (European Union)

Illegal content under EU law may be reported via the notice form at [DSA_NOTICE_URL]. Mobilyze processes notices consistent with DSA Articles 14, 16, and 17, including providing a statement of reasons for any action taken and making available an internal complaint mechanism. EU users may refer unresolved disputes to a DSA-certified out-of-court dispute settlement body under DSA Article 21. The detailed procedure is set out in the Personal Terms.

7.3 Trade-Secret and Confidential-Information Takedown

Any person who believes their trade secret or confidential information has been uploaded to the Platform without authorization may submit a takedown request at [TRADE_SECRET_TAKEDOWN_URL]. The detailed procedure, including counter-notice rights, is set out in Personal Terms Section 4.10 and is not restated here.

7.4 Privacy Takedowns

Requests to remove Personal Data or other content on privacy grounds under GDPR, UK GDPR, KVKK, LGPD, CCPA/CPRA, APPI, PIPL, PIPEDA, or equivalent law should be submitted to privacy@mobilyze.net in accordance with the Privacy Policy. Valid requests are actioned within applicable statutory timelines.

7.5 Government, Law Enforcement, and Court Orders

Mobilyze acts on lawful, properly served legal process. Where legally permitted, Mobilyze will provide prior notice to the affected user. Aggregated statistics on government and law-enforcement requests are published in Mobilyze’s annual transparency report to the extent legally permitted.

7.6 Notice Response SLAs

Mobilyze endeavors to respond to all notices and reports promptly and in accordance with applicable legal requirements. Certain deadlines are mandated by law regardless of the category of notice: removal orders issued under the EU Terrorist Content Online Regulation must be acted upon within one hour of receipt; data-subject requests under GDPR, UK GDPR, and equivalent privacy laws must be responded to within the applicable statutory period, typically 30 days. For all other notice categories, Mobilyze prioritizes responses based on the severity and nature of the reported harm, with CSAM, imminent physical harm, and violent extremist content treated as the highest priority. Nothing in this Section creates a binding service level commitment or gives rise to any claim against Mobilyze for failure to respond within any particular timeframe, except where a specific deadline is imposed by applicable law.

8 Moderation

8.1 No Pre-Screening

Mobilyze operates primarily as a hosting and processing provider with respect to user-generated Content and does not pre-screen Content for compliance with third-party confidentiality obligations, trade-secret protections, or intellectual property rights before it is uploaded. Mobilyze claims all intermediary safe harbors available under applicable law, including 47 U.S.C. § 230 (Communications Decency Act), 17 U.S.C. § 512 (DMCA), DSA Article 6, the UK Online Safety Act, and equivalent international protections.

Notwithstanding the foregoing, Mobilyze applies automated matching against known CSAM databases, malware signature lists, and spam detection filters as part of its standard platform operations. Use of automated detection and filtering systems does not constitute pre-publication editorial review of Content and is implemented solely for security, abuse prevention, and legal compliance.

8.2 Moderation Workflow

1. Intake. Content is flagged through a user report, automated signal, trusted flagger designation, or lawful notice.
2. Triage. Initial severity and category scoring determines queue priority and applicable SLA.
3. Review. A trained moderator reviews the item in context. Items involving intellectual property, trade secrets, privacy, or government requests are routed to a legal-review queue.
4. Decision. The moderator selects an Enforcement Action from the matrix in Section 9, consistent with the severity of the violation and applicable law.
5. Notice. Affected users receive a written statement of reasons for any Enforcement Action taken against their Content or account, consistent with DSA Article 17 where applicable.
6. Appeal. Users may appeal in accordance with Section 10.
7. Record. Every moderation decision is logged in an immutable audit trail.
8. Transparency. Aggregated outcomes are published in Mobilyze’s annual transparency report.

9 Enforcement

9.1 Enforcement Matrix

Enforcement Actions are proportionate to the nature and severity of the violation. The following matrix represents standard enforcement guidance; Mobilyze reserves the right to escalate any action based on severity, recurrence, or impact. The matrix is illustrative and does not create a right to any specific sequence of actions or warnings.

Enforcement Actions available to Mobilyze include, in ascending order of severity: (1) Warning; (2) Content removal; (3) Feature restriction; (4) Temporary suspension (duration determined by severity, typically 7 to 30 days); (5) Permanent ban and account termination; (6) Legal referral and cooperation with law enforcement. For Corporate Workspace violations, Mobilyze may also provide notice to the Corporate Customer’s workspace administrator consistent with the applicable CCA.

9.2 Financial Consequences of Enforcement

Enforcement Actions may affect refund eligibility. Any refund or non-refund determination is governed exclusively by the Refund Policy and applicable law.

9.3 Repeat Infringer Policy

9.4 Rate Limiting and Abuse Prevention

Mobilyze applies rate limits, velocity checks, and anomaly detection to invitations, messages, uploads, and API calls. API users must comply with published rate limits and acceptable-use terms. Automated collection and scraping outside the published API are prohibited under the Personal Terms.

10 Appeals

10.1 Who May Appeal

Any user who is subject to a content removal, feature restriction, account suspension, or account termination may submit an appeal.

10.2 How to Appeal

Submit an appeal through the in-product “Appeal” control or at [APPEALS_URL]. The appeal should include:

• The action ID or a description of the Enforcement Action being appealed.
• The reason the user believes the decision was incorrect.
• Any supporting information or evidence.

10.3 Appeal Timelines

Mobilyze endeavors to handle all appeals promptly, diligently, and in a non-arbitrary manner. Appeals are reviewed in the order received, with priority given to cases involving account termination, imminent harm, or legally mandated timelines. All final appeal outcomes will be communicated to the appellant in writing with a statement of reasons, consistent with DSA Article 17 where applicable. Nothing in this Section creates a binding service level commitment or gives rise to any claim against Mobilyze for failure to resolve an appeal within any particular timeframe, except where a specific deadline is imposed by applicable law. EU users who remain dissatisfied following the conclusion of Mobilyze’s internal appeal process may refer their dispute to a DSA-certified out-of-court dispute settlement body under DSA Article 21, as described in Section 10.4.

The outcome of the appeal is final, subject only to any external dispute mechanisms required by applicable law.

10.4 DSA Out-of-Court Dispute Settlement

EU users who remain dissatisfied following the internal appeal process may refer unresolved disputes to a DSA-certified out-of-court dispute settlement body under DSA Article 21. Mobilyze will cooperate in good faith with certified settlement bodies.

10.5 Counter-Notices

For DMCA counter-notices, Mobilyze will restore removed content within 10 to 14 business days of receipt of a valid counter-notice unless the original complainant initiates a legal action, consistent with 17 U.S.C. § 512(g). Abuse of the counter-notice process may result in account restriction or termination.

11 Safety Tools

The Platform provides the following user-controlled safety features:

• Block and mute controls for individual users and companies.
• Privacy settings to limit who can view your profile or contact you.
• Two-factor authentication for account security.
• In-product reporting controls on all user-generated content.

12 Changes to This Policy

Continued use of the Platform after the effective date of any changes hereto constitutes acceptance of the revised Policy. If you do not agree to a material change, you may terminate your Personal Account under the Personal Terms.

Jurisdiction-Specific Compliance

Mobilyze operates in compliance with applicable content and conduct laws in each jurisdiction where the Platform is available. Users in the EU and EEA should refer to Section 7.2 for DSA-specific rights and procedures, including the right to submit illegal content notices, receive a statement of reasons for Enforcement Actions, and access out-of-court dispute settlement. Users in the United States should refer to Sections 7.1 and 8.1 for information regarding DMCA notice-and-takedown procedures and Mobilyze’s assertion of intermediary safe harbor protections under 17 U.S.C. § 512 and 47 U.S.C. § 230. Where jurisdiction-specific laws impose additional content moderation, notice, or cooperation obligations on Mobilyze — including the EU Terrorist Content Online Regulation, applicable US state deepfake and synthetic media laws, and China’s Deep Synthesis Regulations — Mobilyze will comply with those obligations as they apply to its operations. Mobilyze will publish jurisdiction-specific addenda as its user base and operational footprint expand into additional regulated markets. Users with jurisdiction-specific questions or concerns should contact trust@mobilyze.net.